Every shop will meet customer disputes, as a dumpling shop, how to deal with such cases? Royal Tang Jing dumplings are recommended to join the business from several aspects to deal with:

　1、耐心倾听顾客的不满之处

    1, patience to listen to the customer's dissatisfaction

　　当你的顾客对店里的产品或者服务感到不满意时，加盟商要做的第一件事情就是耐心倾听顾客所说的话，不要中途打断或急于解释。顾客既然不满，就表示他在精神或者物质上受到了损害。虽然他们说出的话可能不理智甚至粗鲁，但是加盟商还是要理解顾客的心情，一定不能发生冲突。

    When your customers are not satisfied with the product or service in the store, the first thing to do is to listen to what the customer is saying, don't interrupt or rush to explain. Since the customer dissatisfaction, he said he was in the spirit or material damage. Even though they may not be rational and even rude, but to join the business or to understand the customer's mood, there must be no conflict.

　2、先道歉再说理

    2, the first to apologize again reasoning

　　作为服务者，不管顾客的不满是谁的对错，都应该马上真诚地向顾客道歉，稳定顾客的情绪，再根据顾客的不满分析原因、做出判断，说明理由。不过要注意的是，一些顾客比较敏感，这类顾客的错误最好不要直接指出，应委婉的解释。

    As a service provider, regardless of the customer's dissatisfaction is the right and wrong, should be immediately sincere apology to the customer, to stabilize the customer's emotions, and then according to the customer's dissatisfaction with the reasons for the analysis, to make judgments, to explain the reasons. However, it should be noted that some customers are more sensitive, this kind of customer's error is best not directly pointed out, should be a euphemism for interpretation.

　3、提方案快行动

    3, the proposed plan fast action

　　问题出现后，加盟商在理清了事情的来龙去脉后，要马上提出解决方法。毕竟顾客抱怨的最终目的是希望能得到处理和改善，加盟商在提出解决方法时要站在消费者的立场，尽量满足消费者的要求，如果冲突较大，可向门店督导或公司寻求帮助。加盟商在和顾客达成共识后，应立即行动，不能拖延，及时消除顾客的不满情绪。

    When the problem occurs, the franchisee in clarifying things immediately after the sequence of events, put forward the solution. After all customer complaints is the hope can get treatment and improvement, the franchisee in the solution is put forward to stand in the consumer's position, as far as possible to meet consumer requirements, if larger conflict, to store supervisor or company for help. After joining the business and customers to reach a consensus, should be immediate action, can not be delayed, timely elimination of customer dissatisfaction.

　4、改进工作下不为例

    4, improve the work.

　　处理纠纷的最终目的是为了不让类似的纠纷再次出现，纠纷出现就表示饺子加盟店存在薄弱环节，需要后期进行改进。加盟商千万不要把纠纷当成偶然事件来处理，要想出更合适的改进方法，避免类似事情的发生。

    4, improve the work.

The final purpose is to deal with disputes in order not to let a similar dispute again appear, the dispute appears to be a weak link in the presence of the dumpling shop, need to be improved. Do not join the dispute as a matter of chance to deal with, to come up with a more appropriate approach to improve, to avoid the occurrence of similar things.

　开店遇到顾客纠纷不可怕，只要方法得当，只要用心去处理，就一定能赢得顾客的谅解和信任。

    Shop encounter customer disputes is not terrible, as long as the right way, as long as the heart to deal with, it will be able to win the customer's understanding and trust.